Propuesta de implementación de estrategias de gestión de calidad para el mejoramiento del servicio al cliente en Editorial Norma S. A / (Registro nro. 85145)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01312nam a22002775i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 4638 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240210194944.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 991231s2003 ck 000 0 spa d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-CtgIUMC |
| Language of cataloging | spa |
| Transcribing agency | coctgiumc |
| Description conventions | rda |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | TAO 2003 |
| Item number | A958 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Avila Ortega, Ingris de, |
| Relator term | author. |
| Relationship | aut |
| 245 10 - TITLE STATEMENT | |
| Title | Propuesta de implementación de estrategias de gestión de calidad para el mejoramiento del servicio al cliente en Editorial Norma S. A / |
| Statement of responsibility, etc. | Ingris de Avila Ortega, Maritza Muñoz Ospino. Celia Grey Silva Berdugo, Asesor Miguel Muñoz Miranda. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Cartagena de Indias : |
| Name of producer, publisher, distributor, manufacturer | Institución tecnológica colegio mayor de Bolívar, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 82 h..il. + |
| Accompanying material | Anexos. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Media type code | n |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Carrier type code | nc |
| Source | rdacarrier |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Trabajo de grado (Tecnólogo en administración de oficinas). Institución tecnológica colegio mayor de Bolívar. Unidad de Administración y Turismo, Programa de Tecnólogo en administración de oficinas, 2003. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Administración de oficinas |
| Form subdivision | Tesis y disertaciones académicas. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Avila Ortega, Ingris de. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Muñoz Ospino, Maritza. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Silva Brdugo Celia Grey. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Muñoz Miranda, Miguel, |
| Relator term | asesor. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Trabajos de grado |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Institución Universitaria Mayor de Cartagena - Sede Centro | Institución Universitaria Mayor de Cartagena - Sede Centro | 02/11/2024 | TAO 2003 A958 | 0309035 | 02/11/2024 | 02/11/2024 | Trabajos de grado |