La satisfacción total del cliente : la estrategia de 25 compa ias europeas l deres en calidad de servicio / (Registro nro. 84258)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00944nam a22002655i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 3087 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240210191923.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050616s1994 ck 000 0 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 958-600-290-X |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-CtgIUMC |
| Language of cataloging | spa |
| Transcribing agency | coctgiumc |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | H785 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Horovitz, Jacques, |
| Dates associated with a name | 1947- |
| 245 13 - TITLE STATEMENT | |
| Title | La satisfacción total del cliente : la estrategia de 25 compa ias europeas l deres en calidad de servicio / |
| Statement of responsibility, etc. | Jacques Horovitz, Michele Jurgens Panak ; prólogo Jose Ramón Zaratiegui ; traducción Michel Angstadt. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bogotá : |
| Name of publisher, distributor, etc. | McGraw-Hill |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | 20090730 00:00:00 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 342 páginas. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Serie McGraw-Hill. Servicio al cliente ; |
| Volume/sequential designation | 4 |
| 500 ## - GENERAL NOTE | |
| General note | Incluye Indice. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Servicio al cliente. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfacción del consumidor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jurgens Panak, Michele. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zaratiegui, Jose Ramón. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Angstadt, Michel. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Libros |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Institución Universitaria Mayor de Cartagena - Sede Centro | Institución Universitaria Mayor de Cartagena - Sede Centro | 02/11/2024 | 658.812 H785 | 004466 | 05/06/2025 | 02/11/2024 | Libros |