La calidad del servicio: a la conquista del cliente / (Registro nro. 81187)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00749nam a22002415i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 3086 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240210191632.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050616s1994 ck 000 0 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 958-600-288-8 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-CtgIUMC |
| Language of cataloging | spa |
| Transcribing agency | coctgiumc |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | H785 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Horovitz, Jacques. |
| 245 13 - TITLE STATEMENT | |
| Title | La calidad del servicio: a la conquista del cliente / |
| Statement of responsibility, etc. | Jacques Horovitz. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bogotá : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 1994. |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | 20090730 00:00:00 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 105 páginas. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Serie McGraw-Hill. Servicio al cliente ; |
| Volume/sequential designation | 3 |
| 500 ## - GENERAL NOTE | |
| General note | Incluye bibliografía. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Servicio al cliente |
| General subdivision | Satisfacción del consumidor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Triago, Gilbert. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Santos Arrebola, Jose. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Libros |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Institución Universitaria Mayor de Cartagena - Sede Centro | Institución Universitaria Mayor de Cartagena - Sede Centro | 02/11/2024 | 658.812 H785 | 004465 | 05/06/2025 | 02/11/2024 | Libros |